How can we help?
Answers to the questions we get most, and a real address for everything else.
Get the app
SettleVa runs on iPhone (iOS 15 or later) and Android (8.0 or later).
Write to us
E-mail [email protected] from the address on your account. We answer within two working days; privacy requests are answered within one month as the law requires.
Does money actually move through SettleVa?
No. SettleVa records who paid what and works out who owes whom. When you settle up, you pay each other however you like — bank transfer, cash — and confirm in the app that it happened.
Why is my balance that number?
Open any balance and it breaks down into its parts: what you put into the shared fund, what you paid personally, and your share of the costs. Every figure links back to the entries behind it.
I recorded a cost with no signal — where is it?
It is queued on your phone and sent, once, as soon as you are online. The entry shows a pending marker until then. Confirming a settlement is the one thing that always needs a live connection.
Can I delete an expense?
Entries are reversed rather than deleted, so the history stays complete for everyone. A reversal adds an opposite entry and keeps the original visible.
How do I get my data out?
Settings → Export my data gives you everything we hold about you, as required by the GDPR. Project reports can be exported separately from the Reports screen.
How do I delete my account?
Settings → Delete my account, then type the confirmation. Details, including what happens to shared entries, are on the account deletion page.
The app says I cannot delete my account.
You are the only owner of a project other people are still active in. Transfer ownership to another member or close the project, then try again — the app names the project.
Notifications are not arriving.
Check that notifications are allowed for SettleVa in your phone settings, and that quiet hours in the app are not covering the current time.